Easy Returns and Exchanges
As Lucky Culture, we want you to be satisfied with the products you have purchased!
In accordance with the Consumer Protection Law, you can return or replace your products that you have purchased within 14 days of receipt. There is no return or exchange of used, custom made or sample sale products.
Rings that have been purchased and exceeded 14 business days will not be exchanged or returned due to size mismatch.
Earrings are not eligible for returns because of hygienic reasons.
Please send an e-mail to firstname.lastname@example.org with the order number to start the return or exchange process.
Shipping costs are not refundable.
After your return or exchange is confirmed, the amount of your purchase will be credited to the credit card or bank account you use, deducting the shipping charge. The return date may vary depending on the applications of the bank you work with.
Just send an email to email@example.com to get more detailed information about return or exchange.